Refund and Return

Hair Maintenance Care – Return & Refund Policy


Last Updated: November 11, 2026


At Hair Maintenance Care, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy under the conditions outlined below.


1. Return Eligibility


Customers may request a return within 30 calendar days of the delivery date.


To qualify for a return:


  • Products must be unused, unopened, and in their original packaging.
  • Products must be returned in their original condition.
  • Proof of purchase or an order confirmation is required.
  • Due to the personal-care nature of our products, opened or used hair butter products cannot be returned for hygiene and safety reasons.


2. Damaged, Defective, or Incorrect Items


If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.


Please include:


  • Your order number.
  • A description of the issue.
  • Photographs of the damaged or incorrect product, when applicable.


Hair Maintenance Care will review the issue and provide an appropriate resolution, including a replacement or refund when approved. We will cover return shipping for verified damaged, defective, or incorrectly shipped products.


3. Return Shipping


For returns due to customer preference or ordering errors, customers are responsible for return shipping costs.


For approved returns involving damaged, defective, or incorrectly shipped merchandise, Hair Maintenance Care will cover the return shipping costs.


Original shipping charges are non-refundable unless the return is due to an error on our part.


4. Refund Processing


Once your returned product has been received and inspected, you will receive an email notifying you of the refund approval or denial.


Approved refunds will be issued to the original payment method within 30 calendar days of receiving the returned merchandise.


Please allow additional time for your bank or payment provider to post the refund to your account.


5. Exchanges


If you receive an incorrect, damaged, or defective item, please contact our customer service team for assistance with an exchange or replacement.


6. How to Request a Return


To initiate a return or request a refund, please contact our customer service team.


Please provide your order number and the reason for your return.


Business Name: Hair Maintenance Care

Customer Support Email: [Insert your business email]


We appreciate your business and thank you for choosing Hair Maintenance Care!


Hair Maintenance Care – Supporting Softer, Healthier, Length-Retaining Hair.